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Privacy Policy
Last updated: March 27, 2026
This Privacy Policy explains how NasaTV FZ‑LLC (“NasaTV”, “we”, “us”) collects, uses, and safeguards your personal data when you visit nasatv.com, purchase a subscription, or use any NasaTV‑branded application (collectively, the “Service”).
1. Scope
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- on our website, client portal, or mobile/TV apps;
- via email, WhatsApp, live‑chat, or social media;
- when you request a free trial or make a payment.
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2. What we collect
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email, WhatsApp number, country | Create & manage your account |
| Subscription info | Plan type, start/end date, device limit | Licence enforcement |
| Payment data | Transaction ID, amount, masked card digits | Billing & refunds |
| Technical data | IP address, device ID, app version, error logs | Diagnostics & anti‑fraud |
| Usage data | Channels watched, time stamps, search terms | Improve channel catalogue |
We do not store full credit‑card numbers; payments are processed by PCI‑DSS compliant gateways.
3. How we use your data
- Account administration – activate subscriptions, send credentials.
- Customer support – troubleshoot buffering or login issues.
- Service improvement – add popular channels, fix crashes.
- Marketing – occasional promo emails (opt‑out anytime).
- Legal compliance – anti‑fraud, tax, and AML obligations.
4. Legal bases (GDPR)
| Basis | When we rely on it |
|---|---|
| Contract | To deliver the Service you requested. |
| Legitimate interest | Analytics, fraud prevention, limited marketing. |
| Consent | Optional newsletters, push notifications. |
| Legal obligation | Tax invoices, court orders. |
5. Sharing & disclosure
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- Payment processors (Stripe, PayPal, CoinGate).
- Cloud infrastructure (OVH, Hetzner) that hosts our servers.
- Support platforms (Zendesk, WhatsApp Business API).
- Authorities when legally compelled.
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6. Cookies & tracking
| Cookie type | Purpose |
|---|---|
| Session cookies | Keep you logged in while navigating the portal. |
| Analytics cookies (Google) | Anonymous site usage stats. |
| Marketing cookies (optional) | Remember if you closed promo banners. |
You can block cookies in your browser; the core Service will still function.
7. Data security
- TLS 1.3 encryption for all web traffic.
- Passwords hashed securely.
- IP whitelisting on admin panels.
- 24‑hour log monitoring & DDoS mitigation.
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8. Data retention
| Data type | Retention period |
|---|---|
| Account & subscription | 2 years after last activity |
| Invoices (legal) | 7 years |
| Error logs | 30 days |
| Marketing opt‑outs | Stored indefinitely to honour your choice |
9. Your rights
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- Access a copy of your data.
- Correct inaccurate data.
- Request deletion (“right to be forgotten”).
- Object to marketing.
- Port your data to another provider.
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10. Children (<16)
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11. International transfers
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12. Changes to this Policy
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